Deloitte, a global leader in professional services, has taken a unique approach by developing its own generative AI (GenAI) chatbot. In a strategic move to enhance productivity and streamline operations, the firm has introduced its AI initiative named ‘PairD’ across its workforce in Europe and the Middle East. This internal deployment, catering to 75,000 employees, signifies a significant leap in the integration of advanced technology within the professional services sector.
PairD – A Productivity Booster
PairD, Deloitte’s proprietary AI chatbot, aims to revolutionize the work landscape by assisting staff in various tasks. Its functions range from drafting emails and creating presentations to writing code. The primary objective is to automate routine activities, freeing up valuable time for employees to focus on more strategic & creative endeavors. While acknowledging the potential of PairD, Deloitte emphasizes the importance of independently verifying the chatbot’s outputs, recognizing the technology’s nascent stage and potential limitations.
A Unique Approach to AI Integration
Unlike its industry counterparts that collaborate with established AI entities, Deloitte’s decision to develop PairD internally reflects its commitment to innovation and maintaining control over technological tools. This strategic move is part of Deloitte’s long-term investment in AI, emphasizing the safe and beneficial utilization of this transformative technology.
Investing in Accessibility
In a commendable step towards accessibility, Deloitte has extended access to PairD to 800 staff at disability charity Scope, aligning with the company’s commitment to inclusivity. However, before gaining access, all employees, including those at Scope, are required to undergo a training module. Deloitte’s initiative underscores its dedication to ensuring that AI technology is accessible and creates value across a broad spectrum of users.
Our Say
Deloitte’s introduction of PairD showcases its forward-thinking approach to enhance operational efficiency by leveraging AI. The decision to develop an in-house chatbot demonstrates the firm’s commitment to innovation and control over its technological infrastructure. While PairD holds promise in automating tasks and fostering productivity, the cautionary note to independently verify outputs indicates an awareness of the evolving nature of AI technology.
Deloitte’s foray into AI integration with PairD marks a significant milestone in the professional services sector. The deployment of this internally developed AI chatbot not only streamlines operations but also reflects the firm’s commitment to responsible and innovative AI utilization. As PairD becomes an integral part of Deloitte’s work culture, the broader industry watches closely, anticipating further advancements in the realm of generative AI.
